BLUE BELL, Pa., October 3, 2014 – The U.S. Army has selected Unisys Corporation (NYSE: UIS) to provide the Army Enterprise Service Desk (AESD), a single point of contact for all U.S. Army personnel who need help desk or other end user IT support services.|
The AESD contract, worth approximately $93 million over five years if all options are exercised, will consolidate much of the Army's existing outsourced service desk operations related to LandWarNet, the Army's portion of the Department of Defense global networking program. This is a new contract for Unisys and represents a significant expansion of the services Unisys provides to the Department of Defense.
AESD represents a significant improvement in the way the Army will obtain support for IT users. Historically, organizations within the service used different processes, systems and data to support their users, resulting in an environment where users might need to contact different support organizations based on where they are located and the type of assistance needed. This approach has limited the Army's ability to gain efficiencies and cost savings by consolidating common functions.
The AESD project was designed to address these issues by providing a baseline service for assisting end users, including a web-based self-help portal, call center-based service agents, and experts able to resolve more complex issues and change ongoing operations to avoid future incidents of a similar nature. The project will operate 24 hours per day and seven days a week from a primary location and a secondary backup location, both connected to the Army's non-classified and secure networks.
Unisys will utilize innovative technology to meet the Army's requirements, including its
Edge Service Management solution, a comprehensive, standards-based solution that enables IT organizations to focus on making employees more productive by better connecting IT services to related business processes, as well as
Unisys VantagePointSM, an advanced user interface and service orchestration center for Unisys' IT service management and other business and IT services users need for their work.
"This project will allow Unisys to help the Army make its IT support services more efficient and cost-effective through the use of proven commercial technology and services," said Gene Zapfel, group vice president for defense and intelligence agencies, Unisys Federal Systems. "We look forward to bringing our innovative solutions to help the Army achieve its mission."
Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.
Any statements contained in this release that are not historical facts are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements rely on assumptions and are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. In particular, statements concerning the total value of the contract are based on the assumption that the contract will continue for its full 5 year potential term. That is not guaranteed, because options are exercisable at the discretion of the government and agreements with government agencies are terminable before the end of their terms and are subject to the availability of appropriated funds. Additional discussion of factors that could affect Unisys future results is contained in our periodic filings with the Securities and Exchange Commission.
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RELEASE NO.: 1003/9279
Brad Bass, Unisys, 703-439-5887
Heather Sliwinski, Grayling for Unisys, 415-593-1266