To manage increasing passenger expectations for better travel experiences, airports must reinvent their business model and operations leveraging the right processes and technologies within their existing infrastructures. The Unisys Airport Passenger Facilitation Suite is a set of solutions addressing a wide range of on and off airport passenger processing functions to improve passenger flow and satisfaction. These include agent operated check-in, fast bag drop, load planning and boarding. It includes several passenger self-service modules, such as kiosk and web check-in, including the option for Home Printed Bag tags – now operational at Billund Airport in Denmark. All of these solutions are aligned to and support the IATA Fast Travel objectives for passenger self-service. The Unisys Passenger Facilitation solutions are particularly well suited for airports and airlines that wish to operate a true shared and common use environment with a variety of self service options.
Unisys Airport Passenger Processing System Solution (APPS): This fully integrated suite of applications help agents facilitate the efficient, secure check-in and boarding of passengers thereby providing superior customer service at the airport – from fast, efficient check-in to smooth, relaxed boarding, to on-time flight departure. Checking in passengers and baggage is accomplished quickly and with minimal routine agent interaction. Based on the latest technologies and industry requirements, the solution incorporates RFID, bar code boarding passes and biometrics already used at many airports and is available across multiple platforms.
Unisys Home Printed Bag Tag Solution: The home printed bag solution increases passenger self-service, speeds up passenger processing, and increases passenger satisfaction by enabling passengers to print bag tags off-airport and shorten their queue time to check their bags at the airport. Benefits exponentially increase as airports and airlines introduce common bag drop processes and locations to shorten queues. This solution is offered as part of our complete APPS solution or a stand-alone software as a service (SaaS) which can be integrated with any check-in and web check-in system. The stand-alone SaaS solution for home printed bagtags is designed to be flexible and thereby capable of dealing with different scenarios depending on what functionality is available in the airport or airline’s existing check-in and web check-in systems.
Unisys Fast Bag Drop Application (UFDBA): This 2nd generation Fast Bag Drop solution speeds up passenger baggage processing by expanding the distribution of the bag drop process across all available counter or bag drop positions within a common-use system for all possible end users – bag drop agents and passengers. By integrating this new fast bag drop application with 3rd party providers of self service bag drop hardware platforms, ranging from low cost “retrofit” solutions to the most sophisticated full service solutions, the market is offered a unique common use solution which simultaneously can integrate across multiple airlines’ check-in systems.
Unisys Mobile Check-in Assistant (mCKA): The Unisys Mobile Check-in Assistant (mCKA) is a comprehensive Common Use mobile-based solution that allows airline or ground handling agents to move beyond the counter to perform a variety of passenger services functions – e.g., passenger search, acceptance and boarding of passengers by scanning the 2D barcoded boarding passes, boarding pass and bag tag printing – remotely on a mobile hand-held device. mCKA is an ideal tool to assist airlines, airports and ground handlers to better “prepare” their passengers for a fast bag drop (i.e., agent-operated or self-service). Roaming agents can complete several time consuming functions, such as VISA check and entering of API (Advance Passenger Information), prior to the passenger reaching the bag drop counter.
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IEG Airport Lounge Management Solution: The Lounge Management Solution are three intelligent passenger recognition systems designed to enable airlines and airports to improve the passenger experience of, reduce operational expenses of and provide more opportunities to generate ancillary revenue through VIP airline and airport lounges. These passenger recognition solutions help airlines and airports better serve their most valuable passengers based on passengers’ location, preferences, and travel needs. The solutions, which can be delivered via cloud, software-as-a-service or on-premises, include:
Scan and Go,
Customer Insight,
Ancillary Management.
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