Improving Check-In Agent Service Globally with Modern Common Use Technology
Advanced, flexible passenger processing platform improves agent assisted check-in process as traffic and network grows
Turkish Airlines now flies to 229 international destinations in 108 countries. Since 2009, Turkish Airlines’ passenger growth has increased 92% from 25.1M (2009) to 48.3M (2014). In order to meet this increasing passenger and network growth, check-in agents need a simple, front-end check-in platform, able to run on multiple common use platforms, with features and functions to meet the needs of passengers in order to provide a consistently positive check-in experience.
After understanding the airlines’ requirements, Unisys implemented its Check-In Assistant (CKA). As the front-end to their check-in system, the CKA provides a highly mission-critical function for Turkish Airlines and its agents.
The CKA solution has been deployed at over 60 airports globally for Turkish Airlines. Once the deployment is complete, the agents require a maximum of two days of training to become familiar with the system. Agents familiar with their legacy system can continue to use it while new agents can quickly learn to use the easy to use GUI interface.