The Board of Airline Representatives New Zealand (BARNZ) represents international airlines which fly into New Zealand, including Qantas, Cathay Pacific, Air Pacific, Emirates, Malaysian Airlines and Singapore Airlines.
BARNZ works on behalf of international airlines to commission a system which will secure and validate bags at New Zealand's international airports in Auckland, Christchurch, Queenstown and Wellington. The system must enable airlines to track passengers and their bags from check-in to boarding to ensure they comply with New Zealand's Civil Aviation Authority program (which includes International Civil Aviation Authority regulations). Each year, up to 3 million bags for approximately 2.4 million air travellers on international flights to and from New Zealand must be processed and validated. Passenger numbers increase significantly during peak periods, such as Christmas and international sporting events.
When passengers check in at an airport, each bag receives a barcode. Airlines require a system which enables baggage handlers to scan the barcode and ensure it matches a passenger record before the bag is loaded onto the aircraft. In addition, the system must create a record of the baggage loaded, and the location and loading order, so bags can be quickly identified and recovered if passengers fail to board. This prevents aircraft from taking-off with a mismatch of passengers or crew and loaded baggage, and avoids unaccompanied baggage being loaded onto a flight. This is an international requirement which must be complied with before any flight can depart. The whole process is managed using a baggage reconciliation system (BRS).
BARNZ was previously using a BRS from another supplier. The legacy system had reached end of life and the server infrastructure it was based on was no longer supported. BARNZ needed to decide whether to upgrade the BRS and corresponding hardware and renew its contract for a further period, or look for a new system that would both support their future growth needs and provide the required business functionality.
BARNZ also needed to find a more cost-effective solution. One of its larger member airlines, Air New Zealand, had recently moved to a self-managed baggage checking system. Airlines pay for the system on a 'per passenger' basis, so losing an airline meant that the cost of the system was now only spread over passengers carried on 13 airlines rather than 14.
- Manageability: Reduced the cost and complexity of managing IT infrastructure by moving to a hosted cloud-based environment with a managed services agreement.
- Cost-efficiency: Ensured greater cost certainty and minimised the cost of managing handheld scanner devices, by providing scanner maintenance as part of the managed services agreement.
- Visibility: Enabled staff from all member airlines to log in to the cloud-based system to check real-time baggage and flight information from both Australia and New Zealand.
- Regulatory compliance: Ensured BARNZ airlines continued to comply with New Zealand's Civil Aviation Authority rules, which include International Civil Aviation Authority requirements.
- Streamlined processes: Enhanced reporting and analytical processes by standardising airline reports, improving user interfaces and functions, and providing front-end users with more online information about baggage, flights and staff.