Today’s digital traveller is setting the paradigm that directs airlines’ IT strategy. The evolution of superior technology, driven by demand for a richer travel experience, is unparalleled and is increasingly the driving factor for improving airlines’ operational efficiency. The ability to satisfy customers is now the key differentiator.
The explosion of cloud, social and mobile platforms is offering airlines greater opportunities to adapt their sales and service channels and has led to the emergence of the empowered consumer. Airlines are looking to find ways to better serve these customers whilst reducing costs, streamlining processes and adapting rapidly to market changes.
AirCore is a comprehensive Passenger Services Solutions suite of modular, 100% open-platforms, web-based applications which seamlessly replace core legacy systems to lay the foundation for customer centricity. AirCore supports distribution channels such as mobile, tablet and web, providing a modern approach to the systems that touch virtually every point of contact with the customer giving airlines’ autonomy, flexibility and distribution control, in line with IATA's New Distribution Capability (NDC) initiative.