Passenger Self-Service from the Airport’s Perspective: Today and Into the Future
What the future holds for passenger self-service
Today self-service is an everyday reality of air travel – and for the vast majority of passengers a welcome one.
Ranging from booking to check-in to baggage drop to boarding to border crossing to baggage recovery, the trend is irrevocable and subject to significant growth. This growth goes both for increased use of mature self-service options, such as for check-in, but also for new services such as self-service bagdrop. Emerging technologies, like Near Field Communication (NFC), is also likely to play a role in further boosting passenger self-service.
Why this is happening at an increasing rate is obvious – all key stakeholders stand to gain. To name some examples: