The landscape of Health and Human Services (HHS) is changing rapidly. Tightening budgets and increasing demand for services put pressure on agencies to do more with less, so developing and effectively implementing innovative solutions is more important than ever. Today’s citizens expect government to be as responsive and as accessible as any private business. They expect government to be “always on” and “accessible anywhere.”
To meet the needs of the HHS sector and provide services that are fast, responsive, and convenient, agencies need to keep pace with the ever-evolving technologies transforming the lives of their clients and their employees.
But most HHS information systems are complex and over 20 years old, making “big-bang” modernization efforts risky, time-consuming, and expensive. We propose a different model: technology-enabled change powered by future-proof, scalable, and adaptable solutions with strategic consulting support.
We recognize the challenges Health and Human Services agencies face. We have delivered mission critical, value-added solutions to local, state, and federal agencies responsible for providing the safety net to our most vulnerable citizens for more than 30 years.
Our approach is based on two concepts: incremental modernization and flexible delivery models.
Incremental modernization helps dramatically reduce the risk of project failure while enabling the faster implementation of capabilities that HHS agencies need now.
A procurement strategy and modernization guidance that offers an array of flexible delivery models. Modern cloud-based solutions empower HHS agencies to move forward with much less risk and at a lower cost - effectively doing more with less and doing it faster. While also offering more traditional delivery and hosting options that increase agencies ability to meet their needs in a rapidly changing environment.
Supporting the public sector with unique, value-added solutions and consulting services is our core business. Our consulting teams bring together expertise from across our portfolio to develop, implement, and support solutions tailored to the needs of the HHS space. Our intuitively designed, innovative solutions create a user experience that meets client demands for self-service and anytime access for employees with efficient and effective delivery models.
Our Health and Human Services offerings focus on three key segments of the Unisys portfolio:
The IT infrastructure in the HHS sector is aging, and the demand on these resources is increasing every day. New compliance, procedures and data security requirements have made it mandatory for agencies to store, sort, and analyze a vast amount of information in various formats for longer periods of time. Traditional approaches are no longer able to meet public sector needs.
The scalable and flexible features of cloud-based systems allow them to adapt to the changing - and often unpredictable - demands of the HHS landscape. Cloud service models eliminate the need to purchase infrastructure to host applications and dedicate IT resources to provide ongoing maintenance and support. Instead, this approach allows agencies to “rent” software and hardware on a subscription-based, on-demand, pay-per-use model that can dynamically adapt to meet new storage and use needs.
Leveraging the cloud helps reduce maintenance costs while simplifying the delivery of IT services. Through the consulting guidance of our Intelligent Application Alignment Service (IAA), we recommend the cloud services model to support the applications you need and help mitigate risk throughout the migration to the cloud.
Innovative technologies are giving citizens new ways to access information and interact with HHS agencies. Technology is changing their expectations for how to apply for and receive government services. Government employees are also increasingly tech-savvy, and they require new tools that increase efficiency and effectiveness in the field. Mobile-enabled software facilitates the anytime, anywhere access that agency workers, providers, and clients expect.
Secure mobile access across multiple devices and platforms allows your workforce, providers and clients to record, submit, and retrieve critical data. Easy-to-use self-service apps allow clients to more conveniently manage their interactions with HHS agencies and meet program requirements. Mobile applications also enable workers to be more responsive and spend more time working with clients.
Through a strategic approach to mobility and the support of our consulting services, public sector agencies can respond faster and more directly to the changing demands of their clients and streamline the process for everyone: fewer people required to visit an office, reduced wait times, and faster document verification.
The HHS environment runs on collaboration. Providers, users, and clients need to effectively access and deliver services while protecting information. Securely storing information about families and providing secure access to mobile and cloud-based applications for staff and clients is essential for the agencies to keep critical data safe while maximizing operational efficiency.
Our security experts draw on our comprehensive suite of security solutions and consulting services to customize the right approach for protecting your network, cloud, applications, and mobile devices while facilitating access for stakeholders. And because security in Health and Human Services goes beyond data protection, we incorporate additional features such as innovative GPS tracking and panic buttons within mobile applications to keep workers safe in the field.
With safe and secure access to critical data, both agency employees and clients can exchange information to more efficiently deliver and obtain the services they need.