Modern channels for greater government and community engagement
Citizen engagement systems are essential for connecting governments to the communities they serve. However, keeping pace with changing citizen demands has placed new stresses on government agencies. Now, governments must be transparent, accountable, and performance-oriented while attempting to close the gap.
The Unisys 311 solution leverages the SalesForce Service Cloud CRM platform to create a multifaceted citizen engagement solution that interfaces with existing applications. We provide additional functionality and flexibility through original apps and social media integration configured to meet each community’s specific needs.
It’s About the Citizen Experience
The relationship between citizens and government is changing. It’s no longer based on a linear, one-way transaction between citizen and government—it’s now a matter of citizen engagement.
As technological change happens all around them, citizens are beginning to demand faster, easier-to-use, and more flexible access to government services through multiple channels. That means that involved communities now hold their governments to new standards of transparency and accountability.
The Pressure is On
Shrinking budgets make it even harder for government agencies, and without modern resources they can’t deliver the services citizens need. A non-emergency citizen services solution deployed on a flexible cloud-based platform with modern applications is essential for improving interactions between citizens, their government, and their community. Without it, government agencies miss opportunities to connect with the people they serve.
The success of citizen engagement systems requires a flexible and powerful application configured to the unique needs of the community.
By modernizing existing applications and adding new features like social media integration and mobile access, governments can provide flexible and easy-to-use channels for citizen engagement while optimizing capital and operational costs.
The Unisys 311 Solution
Stay ahead of the rapid pace of change with flexible resources that allow government to anticipate and adapt to new citizen expectations. With dedicated teams of subject matter experts and integration consultants, Unisys mitigates the risk of failure and keeps services running smoothly throughout the process.
Our holistic approach to IT goes beyond the 311 CRM solution to enhance additional business functions with our comprehensive service portfolio, which includes:
Contact center and citizen service integration consulting to support 311, including operations, process, design, and organizational change management
Social media strategy, integration, and management to better connect with citizens and increase engagement
Mobile solutions including self-service applications to enable greater accessibility and efficiency for both government employees and citizens
Cloud modernization to cut costs, manage infrastructure, and develop or adapt applications
Unisys Stealth® to protect and manage access to critical data