Unisys provides a unique process-driven approach which helps banks, insurance providers, and mortgage banking lenders digitize and capture without duplication or replication all customer's data and supporting content within the enterprise's operations, then manage, route and decision, those digital-only documents throughout the enterprise in an automated fashion. Forward thinking enterprises redesign and create paperless workflows and use distributed capture so that customer information is captured at the first point of contact/ entry into the enterprise – agent's office, centralized mailroom, customer call center, long line in a bank branch – and all regulated downstream communications are automated. By combining Unisys InfoImage ECM solution, Unisys financial services domain expertise and pre-built industry templates, and incorporating disruptive technologies such as the InfoImage mobile and iPad app into the process redesign, Unisys is able to help customerfacing and back-office departments maximize the impact and value generated from the content-process union, enabling them to manage regulatory compliance, increase efficiencies, reduce compliance costs and TCO, and improve customer satisfaction and retention.
Unisys banking customers have looked to Unisys to:
- Provide a hosted, managed ECM solution with infrastructure, support and internal IT Staff for over 10,000 users that saved TCO by 20-25%
- Develop an ECM-enabled mortgage document management system that improved processing times by 20- 30%
- Implement an accounts payable solution that reduced accounts payable expenses by over 25%