In today’s highly competitive financial services industry, effective customer acquisition and retention is more critical than ever before. Where once people stayed with their bank for life, today customers simply switch suppliers if their service requirements are not met. For financial services institutions the challenge is to ensure they provide consistent, competitive services via a range of convenient delivery channels.
Unisys has been providing Retail Delivery solutions to financial institutions globally for more than 50 years. Starting with traditional branch systems and expanding functionally as well as architecturally, our solutions enable our clients to offer secure, reliable transactions, and competitive service levels to their customers regardless of when, where, or how the interaction occurs.
Unisys Retail Delivery provides an integrated multi-channel system featuring transaction processing, sales, customer services and product origination for increased sales and enhanced customer experience. The Unisys Transaction Manager (TM) suite of tools, applications, and third-party products, which collectively form an integrated multi-channel solution, help institutions build and maintain long-term relationships with their clients.
Our unique combination of best-practice delivery services, process redesign, and proven solutions derived from over 50 years of domain experience with more than 200 financial institutions worldwide help our clients to:
- Deliver customizable applications for branch teller, CSR, contact center agent and back-office knowledge worker
- Provide a multi-channel solution supporting transaction handling for self-service channels such as Internet Banking, Mobile Banking and IVR, including an integrated Mobile Banking App
- Offer an inbuilt CRM capability or interface to best-of-breed CRM partners