Unisys Technology Support Services
To help our customers proactively reduce the risk of costly downtime and improve system performance and manageability, Unisys offers all of our customers a comprehensive suite of product maintenance and premium proactive support services. Whether you need warranty upgrades, 24x7x365 maintenance coverage with rapid response resolutions, commitment to repair within hours, an onsite hardware engineer, a dedicated personalized go-to support advocate, remote system health checks, customized support consulting, or single-source multi-vendor support, Unisys has a customizable solution that fits your unique set of requirements and budget. No matter where you are in the lifecycle of Unisys solutions -- production, upgrading, implementing, planning -- we can help you maximize the value of your IT investment. We offer you proven worldclass product support -- but don't just take our word for it. In global customer satisfaction surveys our customers consistently give our technology support services very high ratings year after year.
Global Round-The-Clock Support Resources
Unisys employs thousands of skilled technicians deployed globally for onsite repair. Our global network of support engineers conduct problem analysis, fault identification, workaround identification, resolutions and fixes 24x7x365. We use "follow the sun" and "one time, everywhere" support methodologies that gives you seamless access to global resources every second of every day. Problem diagnosis can be passed from support teams in one global theater to the next as the day progresses. This unparalleled global support capability makes Unisys the ideal choice for enterprises striving to achieve consistent worldwide support of their mission-critical IT infrastructure.
A Flexible Suite of Support Services to Meet Your Unique Needs
Every enterprise IT environment is unique. System availability goals vary widely, depending on industry, end-user requirements and budgets. With Unisys, you can select from a flexible suite of support services that best align with your specific requirements. You can customize our support contracts for variable length, coverage level and support activities. We will work with you to create a best-fit solution, so at any given time you will have the right levels of responsiveness and coverage to meet your business goals. This agility will help your enterprise adapt to ever-changing end-user demands and service thresholds.