As the global economy recovers, IT managers are being asked to deliver projects and services that support organizational growth. However, many IT budgets remain at recession levels, forcing IT managers to squeeze even more from limited resources.
With employee productivity at the heart of organizations' success and efficiency, IT managers must ensure that users can work as effectively as possible. IT outages or data losses can have a significant impact on user productivity, and therefore business productivity. There are increasingly sophisticated infrastructure monitoring, management and automation technologies and tools becoming available, with some built right into devices and operating systems, to assist IT support functions.
When combined with improved service delivery practices and tools that give an organization a converged view of the performance of an entire IT environment, these technologies can prevent and resolve issues quickly and proactively – often before users even become aware of a problem.