Modern digital enterprises gain competitive advantage with on-demand business and IT services that support the unique needs of customers, workforces, partners and citizens. Fail to deliver these personalized services to the people that matter most to your enterprise and the business suffers. Costs increase, productivity is impacted, engagement decreases and reputation can be damaged.
Unisys Service Management for ServiceNow
Service Management by Unisys is a complete set of offerings that accelerate organizational adoption and business value derived from the ServiceNow® Platform. Born out of our demonstrated expertise in ITSM, and leveraging our proven Service Management Framework, Unisys quickly aligns your people, processes and technologies using our patent-pending tools to speed time to value, improve service delivery capabilities and lower costs. The Unisys ServiceNow Practice provides guidance and support to organizations planning a migration to the ServiceNow Platform, or those seeking to build on and expand capabilities from their current system.
Service Management Advisory and Consulting - IT operations teams that align service strategies with business priorities have the power to propel an organization into a leadership position. We help clients take a hard look at their current service management processes and overall IT maturity and support them through the tough but necessary decisions on what to change.
Implementation, Integration and Optimization Services – Leverage our experts to help you with Operations Management, Service Governance, Service Design Enablement, Legacy Migration, Configuration Management, and Service Costing.
Platform Management - We also offer subscription-based managed services. Through our Unisys ServiceNow practice, we provide 24/7 application support, requirements gathering, service design, implementation and testing for the ServiceNow platform. Unisys experts manage platform upgrades, basic configurations, core module implementation, reporting and more. Streamline your operations and reduce costs by analyzing service performance data to predict and preempt harmful events. Tap valuable intelligence on business transactions to identify potential new revenue channels, delivering increased value to your organization.