Game-changing approach that goes beyond ITSM
The Unisys Integrated Service Management portfolio is uniquely designed to enhance management of services, improve end user productivity and achieve true operational excellence. Using extensive insight into end-user activities, service design, process improvement and IT automation Unisys helps align technology and services to business goals and unlock innovation and savings across the enterprise. Today's Challenges
IT operations is increasingly challenged to provide an efficient, stable and cost-effective infrastructure and innovative set of services while embracing IT transformation and disruptive technologies. Legacy infrastructure, tools and processes create barriers to transformation. Cloud computing, analytics and end user demands for mobility have added new layers of complexity that often drain resources and result in fragmented solutions that impact user satisfaction and productivity.
Traditional approaches to meeting these challenges have centered on service management tools and making incremental improvements to IT processes. Yet with heightened business requirements and dramatic shifts in the way people work and new technologies, these approaches are not creating much-needed breakthroughs. IT organizations need to think differently.
Need for a New Approach
Successfully tackling this challenge requires a "people vs. IT " orientation and unprecedented insight into the services provided; the tools, processes, applications that make up these services and how they interact with the devices and people using them to get their jobs accomplished. It also demands visibility into hidden costs, eliminating the waste in processes and unlocking the business value of new initiatives. It is this data that can unlock the operational savings, the process redesign and provide a guide to the organizational change that will be needed to move your organization to the next level.
Integrated Service Management provides you insight into three core areas:
- Service Intelligence: Organize around services instead of technology components or random events to not only maintain from a support standpoint but develop from an ongoing business and technology roadmap
- Application Intelligence: Understand how an application is performing down to the transaction level to monitor, maintain and resolve issues to maintain service levels
- Infrastructure Intelligence: Manage physical as well as virtual assets along with a view to the service dependencies linked to them