People love to hate sports metaphors—they’re over-used, and many times just aren’t the right descriptive fit. But technical support, when executed well, has all the positive characteristics of team sports. It incorporates: strategy, experience and skill, preparation, collegial cooperation, and reliance on all members of the team to get the job done…the list goes on. And the parallels fit. Support is a team sport—even (or especially) when the stakes are high.