Today's public CIOs universally confront expanding missions, whether defined in terms of sheer user numbers or by the increasing range of citizen services that information technology enables and drives.
Citizens want more interactive public services – and they want them via their mobile devices. Governors want to be known for embracing technology, but they also want tighter security – they cannot afford the embarrassment arising from a breach. And legislators want better cost controls to make the most efficient use of tax dollars.
The most forward-thinking public sector CIOs have already begun to respond by turning to the cloud, but they are finding that best-practice pathways often require laying new highway and specialized tread. This is because compared to their private sector contemporaries, public CIOs must consider an additional range of compliance, security and even sourcing concerns.