Public Sector organizations today are faced with a multitude of challenges. Budget pressures continue to drive government agencies to do more with less; while facing a new demographic of citizens with different expectations on how to apply for and receive services. Several factors are driving this change in demographics; the recent economic downturn, the Affordable Care Act (ACA), and a more technology savvy generation are just a few examples. Citizens increasingly expect to engage with, and receive services from their government in ways commonly found in the private sector; services that are fast, responsive, and convenient. A government that provides support and services that are "always-on" and "accessible anywhere".
Recent studies by organizations such as the Center for Digital Government, NASCIO and the State Institute of Workforce Agencies, show much of the country's public sector information systems are over 20 to 30 years old. Most of these systems are coded in antiquated computer languages known only by the most senior personnel — many of whom are set to retire. The age and lack of flexibility not only drive-up maintenance costs, but also prevent public sector organizations from capitalizing on new, mobility based "self-service" engagement technologies as an extension of the enterprise for both citizens and workers. Enabling citizens and field workers to receive and provide services in a virtual environment allows government agencies to address the pressures of both budget constraints and client services in the most effective way.
So how do you get there? The complexity of many government solutions makes the "big-bang modernization" approach risky, time-consuming, and expensive. According to Business Insider, more than 70 percent of large IT projects experience budget and schedule overruns, in addition to, go-live impacts with rippling effects that are difficult to quantify exactly. If implemented, many of these big-bang solutions have an expensive ongoing operating cost with no guarantee that the new solution will not begin to age the moment it is implemented.
Unisys proposes a different model that is based on two concepts:
- Incremental modernization
- Utilization of cloud services