Maximizing IT service availability as cost-effectively as possible is the task of systems management. Large organizations require significant systems management resources. Automation is essential, not only to manage costs but to ensure the highest levels of performance and availability. Large-scale environments cannot rely on manual processes, even if people costs are low. Manual operation is error-prone, and in some cases, it may simply not be possible. High traffic volumes, for instance, require immediate – and hence automated – action if the consequences of any failure are not to get out of control.
This White Paper discusses systems management in handling normal and abnormal conditions, reviews the principal technologies available with ClearPath and systems and examines the effects of increasing automation on the roles played by operations personnel, support, and users and managers of IT systems.