Expanded range of services will support 10,000 Flowserve employees in more than 50 countries worldwide
BLUE BELL, Pa., August 24 , 2010 – Unisys Corporation (NYSE: UIS) today announced that it has won a five-year extension of its contract to provide end-user support services to Flowserve Corporation (NYSE: FLS). Flowserve is a global leader in supplying pumps, valves, seals, automation and services to the power, oil, gas, chemical and other industries.
Under the extension, valued at an estimated $37 million, Unisys will provide ongoing and expanded services to support approximately 10,000 of Flowserve’s employees in more than 50 countries worldwide for five years beyond the originally contracted 2011 expiration date.
The ongoing services include service desk support in nine languages, desk-side support, equipment maintenance, and installs, moves, adds and changes for desktop and laptop PCs, BlackBerry smartphones, servers and printers. The services are provided through Unisys global outsourcing centers in Rochester, New York; Sao Paulo, Brazil; Bogota, Colombia; Budapest, Hungary; Bangalore, India and Shanghai, China.
“Unisys has become a true partner to Flowserve, providing end-user services that make it easier for Flowserve to focus on innovating for our customers and growing our business,” said Tim Hostman, vice president, end-user services for Flowserve. “We will continue to look to Unisys for new ways to improve service delivery at lower cost while helping Flowserve employees be even more productive.”
Unisys will also provide expanded services under the extension. In 2011, Unisys plans to implement Unisys Converged Remote Infrastructure Management Suite service offering for Flowserve. This solution provides a single, unified view of an entire IT infrastructure. It will enable Unisys to provide integrated monitoring and management of some 500 servers deployed in Flowserve locations around the world.
In addition, Unisys will implement an IT Services Management framework, based on the ITIL v3 standard, for continuous improvement in service delivery. Unisys will also enhance both the self-service portal for Flowserve employees and the knowledge management solution that stores information about prior service events so that end users and service personnel can anticipate and more quickly resolve potential equipment problems before they lead to potentially costly downtime.
“Unisys is excited to support Flowserve’s commitment to continuous improvement in its business,” said Ron Frankenfield, president, Unisys Global Outsourcing and Infrastructure Services. “We welcome the opportunity to provide expanded end-user services that help Flowserve’s employees deliver enhanced service to their customers.”
Any statements contained in this release that are not historical facts are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements rely on assumptions and are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. In particular, statements in this release regarding the anticipated value of the contract are based upon assumptions regarding future volumes of services to be provided and the performance of the contract continuing for its full term. Because Flowserve pays a portion of the services fees for this engagement based on the volumes of services performed by Unisys, and has the right to terminate the agreement before the end of its term, the anticipated value of the contract is not guaranteed. Additional discussion factors that could affect Unisys future results is contained in periodic filings with the Securities and Exchange Commission.
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
RELEASE NO: 0824/8986
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Jim Kerr, 215-986-5795