BLUE BELL, Pa., August 9, 2012 – Unisys Corporation (NYSE: UIS) today announced that
it has been positioned in the “Leaders” quadrant in the Gartner, Inc. 2012 Magic Quadrant report
on Help Desk Outsourcing Services in North America.
According to Gartner, leaders in help desk outsourcing “are performing well, have a clear
vision of market direction and are actively building competencies to sustain their leadership
positions in the market. All these providers have demonstrated that they have significant help
desk outsourcing experience and understand the dynamics needed to deliver help desk services
successfully. Experience weighs heavily in the Leaders quadrant."1
In the last 12 months, Unisys help desk personnel have handled an estimated 12 million
service contacts for clients worldwide through online and telephone channels.
“We are proud of the recognition that Unisys has received in this latest Magic Quadrant
report,” said Bill Bancroft, vice president and general manager, North America, Unisys Global
Managed Services. “Our goal is to help our enterprise clients reap the additional productivity
benefits that new consumer devices and work styles offer them, without compromising security or
control. To do that we continually augment our help desk services with capabilities such as
advanced monitoring and analytics and a consumer-style self-service portal. Through these
innovations, we can help our clients reduce the volume of service incidents, resolve events
through the fastest possible channel, and reduce the costs of service delivery.”
Using an ITIL-based service delivery framework, Unisys professionals provide end-user
services from 20 managed services centers worldwide. The Unisys centers are uniformly certified
to the leading international management standards: ISO/IEC 20000 for IT service management,
ISO/IEC 27001 for information security and ISO 9001 for service quality.
Note to Editors
Sourcing for Gartner Magic Quadrant references:
1Magic Quadrant for Help Desk Outsourcing, North America, Helen Huntley,
David Edward Ackerman, Bryan Britz, William Maurer, 24 July 2012.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
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Unisys is a worldwide information technology company. We provide a portfolio of IT services,
software, and technology that solves critical problems for clients. We specialize in helping
clients secure their operations, increase the efficiency and utilization of their data centers,
enhance support to their end users and constituents, and modernize their enterprise
applications. To provide these services and solutions, we bring together offerings and
capabilities in outsourcing services, systems integration and consulting services,
infrastructure services, maintenance services, and high-end server technology. With
approximately 23,000 employees, Unisys serves commercial organizations and government
agencies throughout the world. For more information, visit www.unisys.com.
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Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
Brian Daly, 215-986-2214