BLUE BELL, Pa., June 23, 2011 – Unisys Corporation (NYSE: UIS) today announced that it has been positioned in the “Leaders” quadrant in the Gartner, Inc. 2011 North American Magic Quadrant report on Help Desk Outsourcing Services.
According to Gartner, leaders in help desk outsourcing “are performing well, have a clear vision of market direction and are actively building competencies to sustain their leadership positions in the market. All these providers have demonstrated that they have significant help desk outsourcing experience and understand the dynamics needed to deliver help desk services successfully. Experience weighs heavily in the Leaders quadrant. "1
In the last 12 months, Unisys help desk personnel have handled an estimated 11 million service contacts for clients worldwide through online and telephone channels.
“Today’s mobile workers need support any time and anywhere on a multitude of devices using a seemingly endless number of apps,” said Bill Bancroft, vice president and general manager, IT Outsourcing Global Operations, Unisys. “This is especially important as organizations increasingly rely on consumer technology for mission-critical processes. To meet their needs, Unisys has invested in creating next-generation help desk services that combine Web-based channels with traditional telephone support. This approach enables us to improve the experience for our clients’ end users while lowering the cost of service delivery. We are pleased to be recognized in this latest Magic Quadrant report.”
Unisys professionals provide end-user services from 19 managed services centers worldwide. The Unisys centers are uniformly certified to the leading international management standards: ISO/IEC 20000 for IT service, ISO/IEC 27001 for information security and ISO 9001 for service quality.
Note to Editors
Sourcing for Gartner Magic Quadrant references:
1Magic Quadrant for Help Desk Outsourcing, North America, William Maurer, Bryan Britz, Helen Huntley, David Edward Ackerman, 29 March 2011.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
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Brian Daly, 215-986-2214