Unisys refreshes 12-year relationship, introducing new tools for greater automation and improved service levels
SYDNEY, January 19, 2010 – Unisys Corporation (NYSE:UIS) today announced that its Australian subsidiary has won a new three-year IT outsourcing services contract with the Queensland Department of Education and Training. Under the agreement, Unisys will continue providing IT outsourcing services to all Technical and Further Education (TAFE) institutes across the state.
The win builds on a 12-year outsourcing relationship between Unisys and TAFE Queensland.
The contract commenced 1 November 2009 and provides for two optional one-year renewals following the initial three-year term. The contract value is estimated at approximately AUD$41 million (USD$38 million) during the initial three-year term.
Under the contract, Unisys will provide IT services for students, teachers and administrators at 90 campuses across 13 TAFE Queensland institutes and the Australian Agricultural College.
Unisys will support approximately 330 servers and 19,000 desktops, manage the local and wide area networks, and provide help desk services to respond to approximately 75,000 support calls per year.
Unisys plans to introduce new and improved processes and toolsets for service management, service desk, change management, problem management and asset management. The processes and toolsets will be aligned to the Information Technology Infrastructure Library (ITIL) set of practices and policies for IT service management, which is designed to improve service delivery efficiency and quality.
Tony Henshaw, vice president, Asia Pacific, Unisys Global Outsourcing and Infrastructure Services, said that the experience gained during the 12-year-long relationship helped Unisys work closely with the Department of Education and Training to design a targeted solution to meet the department’s future needs. “Unisys is keen to build on our work for the Department of Education and Training. Under the renewal, we are committed to implementing a modernised solution that adopts new tools to enable greater levels of automation, improved service levels and efficiency.
“Through this contract, Unisys employs more than 85 technology professionals based in Queensland, so this long-term engagement also demonstrates our commitment to the state.”
About TAFE Queensland
TAFE Queensland is the largest provider of practical, relevant and quality education and training in Queensland, delivering educational excellence to around 230,000 students each year. TAFE Queensland courses are available through our extensive network of institutes via traditional (classroom), distance, online, in your workplace or a combination of these (often referred to as blended learning) modes of delivery. With over 700 skill areas to choose from at more than 80 locations across the state, TAFE Queensland provides more possibilities for more people.
Forward Looking Statements
Any statements contained in this release that are not historical facts are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements rely on assumptions and are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. In particular, statements in this release regarding the anticipated value of the contract are based upon assumptions regarding the number of devices serviced under the contract and the performance of the contract continuing for its full term. In addition, the contract provides, under certain circumstances, for reduction in prices based on information from periodic benchmarking studies.Because the volumes and pricingare subject to change, and because the agreement is terminable for convenience by Queensland Department of Education and Training before the end of its term, the estimated value of the engagement is not guaranteed. Additional discussion of factors that could affect Unisys future results is contained in periodic filings with the Securities and Exchange Commission.
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
RELEASE NO: 0119/8944
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Media Contact, Asia Pacific:
Victoria Rooney, +61 2 9519 5411
Media Contact - Asia Pacific:
Claire Hosegood, +61 411 253 663
Brian Daly, 215-986-2214