BLUE BELL, Pa., November 14, 2011 – Unisys Corporation (NYSE:UIS) today announced
that its Australian and New Zealand subsidiaries have signed agreements with McDonald’s to
provide end-user IT support services to McDonald’s restaurants across Australia, New Zealand
and the South Pacific.
The five-year contracts have an estimated combined value of approximately US$30.5 million
(AU$30 million) and represent new business for Unisys.
Under the terms of the contracts, Unisys will provide service desk, on-site and remote
support services to McDonald’s chain of more than 1,000 company-owned and franchised
restaurants across Australia, New Zealand and the South Pacific region, including New
Caledonia, Fiji, Tahiti, American Samoa and Samoa.
Unisys will provide its Smart On-Site Services for end-to-end support of technology used in
the McDonald’s restaurants, including point of sale devices, back-office PC equipment,
peripherals, wireless networks, customer order display units and cameras.
“The customer is at the heart of McDonald’s business, and reliable in-store technology is
critical to providing a quality experience from the moment a customer places an order until the
meal is delivered,” said Henry Shiner, McDonald’s CIO for the Australia, New Zealand and South
Pacific region. “Our goal is to enable franchisees and restaurant managers to run their
business so they can deliver the convenient, dependable and consistent service our customers
expect whenever they walk into one of our restaurants.”
Providing 24/7 coverage, the central Unisys service desk will be located in Wellington, New
Zealand, with business continuity failover based in Brisbane, Australia.
“We chose Unisys because we need a partner who can leverage a delivery capability to provide
field service support across a widespread geographic region, with the systems and rigorous
processes to enable consistent, visible performance against agreed and flexible service
levels,” Mr Shiner said.
Unisys Smart On-Site Services are designed to provide consistent quality service for clients
such as McDonald’s. Unisys tailors end-user IT support services to the specific client’s needs,
using advanced automation and logistics tools so representatives can track service events more
efficiently from start to finish. Predictive analysis enables Unisys to anticipate and resolve
potential equipment problems before they lead to potentially costly downtime.
“McDonald’s restaurants rely on IT in their business, and we understand how important it is
for restaurant managers to access support regardless of location and easily track the status of
service calls,” said Andrew Barkla, vice president and general manager, Unisys Asia Pacific and
Japan. “We look forward to providing end-user IT support services that help McDonald’s owners
and managers run their restaurants more efficiently and give patrons a superior customer
McDonald's is the world's leading global foodservice retailer with more than 33,000
locations serving approximately 64 million customers in more than 100 countries each day. More
than 80% of McDonald’s restaurants worldwide are owned and operated by independent local men
Forward Looking Statements
Any statements contained in this release that are not historical facts are forward-looking
statements as defined in the Private Securities Litigation Reform Act of 1995. All
forward-looking statements rely on assumptions and are subject to various risks and
uncertainties that could cause actual results to differ materially from expectations. In
particular, statements in this release regarding the estimated value of the contracts are based
upon the assumption that the total number of company-owned and franchised McDonald's
restaurants using the service in the territory covered by the contracts will be consistent with
current levels, and that the contracts will continue in effect for their full term. Because the
total number of stores can change, and because the contracts are terminable by McDonald’s
before the end of their term, the estimated value of the engagement is not
guaranteed.Additional discussion of factors that could affect Unisys’ future results is
contained in periodic filings with the Securities and Exchange Commission.
Unisys is a worldwide information technology company. We provide a portfolio of IT services,
software, and technology that solves critical problems for clients. We specialize in helping
clients secure their operations, increase the efficiency and utilization of their data centers,
enhance support to their end users and constituents, and modernize their enterprise
applications. To provide these services and solutions, we bring together offerings and
capabilities in outsourcing services, systems integration and consulting services,
infrastructure services, maintenance services, and high-end server technology. With
approximately 23,000 employees, Unisys serves commercial organizations and government
agencies throughout the world. For more information, visit www.unisys.com.
RELEASE NO: 1114/9076
Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
Media Contact - Asia Pacific:
Claire Hosegood, +61 411 253 663
Brian Daly, 215-986-2214