BLUE BELL, Pa., June 10, 2013 – Unisys Corporation (NYSE: UIS) today announced
that its Australian subsidiary has signed a contract with the Australian Department of
Immigration and Citizenship (DIAC) to provide managed end-user computing services and
infrastructure support services.
Under the contract, awarded following an open tender process, Unisys will continue to
provide managed service desk and end-user computing services to DIAC through June 2018. The
contract includes an expanded scope to provide infrastructure support for the department’s
midrange equipment and storage. The contract value is estimated at approximately AUD $104.1
million (USD $109 million) over the five-year term.
“We continue to provide high levels of service and support to DIAC staff to allow them to
focus on their mission of managing people migrating to Australia, promoting Australian
citizenship, protecting and supporting refugees and helping to secure our nation’s borders,”
said Scott Whyman, vice president and general manager, Global Managed Services Asia Pacific for
In the last two years the department’s IT needs have evolved due to increased mobility in
the workplace, the need to share data securely, and whole-of-government procurement
initiatives. In response, DIAC and Unisys have worked closely to deliver a number of
significant programs, including:
- Consolidation of the department’s five data centers into two.
- Procurement of more than 7,000 end user devices.
- Roll-out of the Microsoft Windows 7 environment to all end users.
- Design and implementation of security measures to enable secure emailing, editing and
storage of material with a Protected level security classification.
Unisys currently provides services for more than 8,000 DIAC staff nationally, as well as
staff in more than 60 locations overseas, handling approximately 25,000 calls per month. Prior
to Unisys operating the service desk, there was no single point of contact for IT-related
issues. Unisys has now increased the proportion of first-call resolutions by the service desk,
improving customer satisfaction and effectiveness. Unisys has also helped the department
improve web site performance and reduce spam email.
“We are delighted to continue working with DIAC, having provided end-user computing services
to the department since 2007," said Ron Frankenfield, president, Unisys Global Managed
Services. “This engagement is just one example of Unisys’ experience and expertise to help
government departments and agencies use commercial technology to efficiently deliver services
to their citizens.”
Any statements contained in this release that are not historical facts are forward-looking
statements as defined in the Private Securities Litigation Reform Act of 1995. All
forward-looking statements rely on assumptions and are subject to various risks and
uncertainties that could cause actual results to differ materially from expectations. In
particular, statements in this release regarding the estimated value of the contract are based
on the assumption that the number of department users and in-scope equipment will be consistent
with current levels as will the department’s future requirements for maintenance and support,
and the assumption that the contract will continue for its full term. The contract value
also contains an estimate, based on historical usage, of supplemental project-related services
that may be requested by the department. Because the total number of department users and
in-scope equipment can change, the department may change its future requirements for
maintenance and support and project-related services, the contract is non-exclusive and can be
terminated or suspended in whole or in part, and pricing under the contract is subject to
adjustment against benchmarks or if better prices are offered by Unisys to other customers
under similar circumstances, the estimated value of the engagement is not guaranteed.
Additional discussion of factors that could affect Unisys future results is contained in
periodic filings with the Securities and Exchange Commission.
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Unisys is a worldwide information technology company. We provide a portfolio of IT services,
software, and technology that solves critical problems for clients. We specialize in helping
clients secure their operations, increase the efficiency and utilization of their data centers,
enhance support to their end users and constituents, and modernize their enterprise
applications. To provide these services and solutions, we bring together offerings and
capabilities in outsourcing services, systems integration and consulting services,
infrastructure services, maintenance services, and high-end server technology. With
approximately 23,000 employees, Unisys serves commercial organizations and government
agencies throughout the world. For more information, visit www.unisys.com.
RELEASE NO: 0603/9172
Unisys is a registered trademark of Unisys Corporation. All other brands and products
referenced herein are acknowledged to be trademarks or registered trademarks of their
Media Contact - Asia Pacific:
Claire Hosegood, +61 411 253 663
Brian Daly, 215-986-2214