In a digital age, citizens expect fast access to easy-to-use services and a quick response. What they don't want is to be sent from one system to another, or to be forced to re-enter the same data multiple times. And state governments are on the hook to address all this in spite of budget constraints and a siloed IT environment that can't support growing demands.
For these reasons, many state agencies have implemented a shared-services approach—combining agencies with a similar focus into clusters in order to share data and simplify processes. But they've seen mixed results. Some have come up against trust issues, with agencies reluctant to release control over specific data. Others, frustrated by the effort needed to enable cross-agency integration, have dropped the initiative entirely. Still others have decided to rip out and replace everything, with cost overruns contributing to an extremely costly solution.
With Unisys, state governments can deploy technology so that it supports an integrated service delivery model while minimizing risk and expense. They can leverage comprehensive services to help cut out costs, simplify workflows, and deliver an improved service experience along all touch points. Ultimately, agencies will be better positioned to satisfy citizens and help state government achieve its mission.