Citizens today feel the impact of rapid urbanization. Demand for local services is up, and so are concerns about their funding required to deliver these services. Meanwhile, it's put a spotlight on public safety and the need for greater transparency. Local government is caught in the cross-hairs—trying to find the best way to handle competing demands with limited resources.
It's tempting to look to shiny new technology as the solution to these problems. But execution can suffer if local governments deploy new technology to enable services without fully understanding the requirements of the citizens who receive them and the employees who deliver them. This includes addressing conflicting views about what data should be shared and how to make it available. Because any related difficulties could erode public confidence.
Working with Unisys, governments can tap into domain experience and the understanding of local challenges to adopt and adapt technology in a way that suits both citizens and the internal culture. This approach includes more cost-effectively supporting an optimal mix of digital and physical interactions to enhance service delivery. And it improves the ability to identify and present data that meets expanding need-to-know requirements. In the end, local governments will operate in a more adaptive environment while demonstrating higher levels of accountability and transparency.