In order to remain eligible for Federal cash and food assistance programs, Los Angeles County DPSS clients must submit a semi-annual renewal application and the necessary supporting documentation. Historically, this has been very difficult for clients and agency staff—especially submitting and processing the documentation. Clients must obtain the documents, make copies and either mail or drop off a paper copy. The agency must scan and process millions of paper documents. Delays in submitting and processing documents often result in the suspension of critical food and cash benefits.
DPSS partnered with Unisys to develop a solution. Leveraging more than 20 years of experience in Health and Human Services, Unisys developed a series of mobile applications that improve client service as well as agency efficiency.
In just a few easy steps, the LA County Mobile App, enables clients to upload documents using their smart phone’s built-in camera. The documents are automatically uploaded into the Agency’s document management system and made available for staff to approve—eliminating paper from the process. In addition, clients can use their smart phones to check the balance and recent transactions in their cash and food assistance accounts.
The LA County DPSS mobile applications extend access to Agency’s services beyond the traditional face-to-face interaction while also improving organizational efficiency and effectiveness.