Digital government is about far more than simply putting current citizen services online. It involves fresh thinking about what services are delivered to people – and how – and may require current services to be offered in new ways, or being able to deliver new services that were previously not possible – particularly by working with other agencies to streamline services and remove red tape. The concept of “joined up government”, where departments and agencies communicate efficiently with each other and act together for a common purpose, is fundamental to this. The technology to do so is already here – what is required is a fundamental cultural change. In CIO NZ Unisys’ Tim Green looks at the issue from both the public service and citizen perspectives.
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