It’s a constant struggle to provide services to citizens in a highly responsive and cost-effective way. For starters, governments have to address a myriad of critical issues—from counter-terrorism and Internet crime to life event-driven social services and transparency. At the same time, pressure is building to modernize operations and enable new digital capabilities that can help reduce costs and support a better citizen experience.
In response, many agencies have taken a rip-and-replace approach to rout out inefficiencies they associate with their existing systems. But the new system they've implemented often requires extensive customization, resulting in more complexity over time—not hoped-for savings in operations and maintenance.
So, it's no wonder that the failure rate for these projects is nearly 75%.1
Still others have looked nearly exclusively to mobile apps to deliver consumer-like IT. Yet, these efforts can prove equally costly and unsuccessful when they aren't aligned with what citizens truly want or need.
Working with Unisys, agencies can apply technology and use data to rework workflows at the point of service to promote a better and faster response to citizens. By doing so, governments can enable their hybrid environments to support citizen demands more efficiently and cost-effectively through more agile digital operations.