As Director, Airline Solutions, Cynthia Crowley is focused on airline digital transformation solutions in customer experience, process improvement and distribution. She is also responsible for the overall AirCore program to move airlines from legacy reservations, inventory and check-in systems to a modern, streamlined and customer-centric sales and service environment.
Cynthia joined Unisys in 1994 as Director Airline Solutions and developed a multi-phased strategy to establish a travel distribution business in China. The initial business structure and systems were implemented then rapidly expanded to what is now TravelSky – one of the largest global distribution systems in the world.
Cynthia has over 25 years of multi-faceted experience in the airline and travel distribution industries. She began her career with TWA. Having progressed through a variety of positions she later played a key role in the formation of a travel distribution business jointly owned by 3 airlines and an Asian airline consortium.