The major trend impacting the telecommunications sector is the explosion in the number of connected devices. Technology is becoming more convergent and disruptive. The internet of things will add billions of new connected data sources globally by 2020. The upshot of all of these devices will be an astronomical growth in data volumes. To add to this, the business of communications has changed. Voice revenues continue their free fall while consumers are showing less and less loyalty. And competitors are delivering over-the-top (OTT) content, picking off the most lucrative revenue.
More than ever, the world has become digital, and security is paramount. Communications enterprises need to rely on secure cloud, analytics, mobility and network virtualization to become true digital service providers.
Operational agility: Whether you are an industry veteran burdened with legacy network infrastructure, or have rolled-out 4G capabilities, the challenge is the same—how to remain responsive to the market and provide flexible and attractive services and bundled offerings. Leaders today must support an operating model that allows for flexible, reliable, scalable and secure transport of rich communications services.
Customer experience management (CEM): Customers today are not always loyal to their network providers. To address this challenge, communications enterprises must provide platforms for better relationships with both enterprise and consumer customers. As providers prepare their networks to support a digital world, they also must develop innovative CEM strategies that span channels and serve up the most appealing mix of services and content.
Unisys helps communications enterprises provide the next generation of data and voice services based on the latest technology standards. Our work with leading companies has helped them become faster, more nimble, and more adept at providing value-added services to their clients. As network providers evolve to IP Multimedia Services and software defined networks, Unisys helps them provide value, drive revenue, and create competitive differentiation.
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