​Unisys Applied Innovation
Unisys helping advance clients’ IT strategies and modernize mission critical environments
​​​​Stealth for Telecommunications
A leading-edge software security innovation


Communications enterprises lead the way

Operators in the telecommunications sector have been the tip of the innovation spear for the past two decades. From increasing the speed of data transfer to smartphones to supporting mobile payments, no one in telecommunications has driven change and innovation more than operators. In response, businesses have remade themselves, and entire industries have been transformed.

But with the new playing fields, come new demands. To continue to answer their call to leadership, communications enterprises seek technology and strategy direction that supports intelligent innovation.

And the pace of change is dizzying. Technology is more convergent and disruptive. The world is now digital. Security is paramount. On top of this, the business of communications has changed. Voice revenues continue their free fall. Consumers are showing less and less loyalty. Competitors are delivering over-the-top (OTT) content, picking off the most lucrative revenue. Communications enterprises are forced to aggressively manage the costs of their massive network investments while at the same time pursue new business models, services, and revenues.

Challenges and opportunities abound

Operational agility: Whether you are an industry veteran burdened with legacy network infrastructure, or have rolled-out 4G capabilities, the challenge is the same—how to remain responsive to the market and support the most flexible and attractive services and bundled offerings. Leaders today must support an operating model that allows for flexible, reliable, scalable, and secure transport of these rich communications services.

Customer experience management (CEM): Customers today are not loyal, particularly to their network providers. To fight this battle, communications enterprises need to provide a platform that allows for better relationships with customers, both enterprise and consumer. As providers prepare their networks to support a digital world, they are also called to develop innovative CEM strategies that span channels and serve up the most appealing mix of services and content. If both the customer and the content are now the king, network providers must battle to reclaim the crown.

Unisys leads the way

Unisys helps communications enterprises provide new, innovative data, and voice services based on the latest technology standards. Our work with leading companies has helped them become faster, more nimble, and better able to place themselves at the center of providing real value-added services to consumers and clients. As network providers evolve to IP Multimedia Services (IMS) and software defined networks, Unisys helps them provide the value over that network, drive revenue, and create competitive differentiation. -id-1058
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​End User Services

Unisys Offerings
End User Services

Managed Services and Outsourcing Family/V3-Telecommunication-UnisysManagedServices-id-1072
Managed Services & Outsourcing

Unisys Managed Services for Communications


In telecommunications, there is a tremendous push toward delivering innovative, reliable services to the end user. This places more and more emphasis on how to deliver the best end user experience possible. Unisys Managed Services has taken a people computing approach to devising specific solutions for categories of users. This approach proactively avoids issues and efficiently resolves open issues—particularly powerful in the customer-focused telecommunications arena. The reduced IT issues, improved service desk performance and true end user focus means improved results for the business.

Unisys Solution Family
Managed Services and Outsourcing
Service Desk

There is a science to end user support at the service desk, and the science is focused on making things easy for the user. Unisys People Computing has taken this science to a new level. By identifying the personas – or sets of users with similar needs and attitudes – that exist in the business, we are able to focus on a finite set of solutions. Then, using powerful data analytics to monitor users experience and spot trends, we are able to understand intimately how they engage with the systems, applications, and other functions. From this deep understanding, we are able to build a smart services catalogue where users access specific tools and applications needed for their particular persona, and support them in the manner they prefer.

Unisys provides a seamless and uninterrupted customer and employee experience using persona-based support across multiple channels and devices. Key to this consistent experience is Unisys VantagePoint™, an advanced user interface and multi-service integration platform. VantagePoint provides users an enterprise service portal that enables self-services to fix a problem or order the right tools or apps, and then reports service status in real time on any device. Your users enjoy an optimized experience, and your organization gains flexibility, speed, and economy, all without compromising control, compliance or security.

Unisys Offerings
Service Desk

Managed Services and Outsourcing Family/V3-Telecommunications-UnisysIPMultimediaServices-id-1069
Unisys IP Multi-media Services

Unisys IP Multi-media Services for Communications


Today’s communications enterprise is under constant pressure to quickly recognize revenue opportunities through the rapid, low-risk deployment of new services. Unisys delivers solutions that help operators more effectively compete by offering new IP-based services such as video messaging, See-What-I-See and others. These new services give consumers and corporate users innovative ways to conduct their work and non-work communications. And our new business models lower the risk out of new service deployment. Unisys Value Added Services – voice, video and data – can be provided across networks and integrated with formerly disparate services and vendors. The rich set of services provided by Unisys enables our clients to offer more capabilities with a faster time-to-market to compete more effectively.

Unisys Solution Family
Messaging and Value Added Services Family/V3-Telecommunications-UnisysStealthforCommunications -id-1070
Unisys Stealth

Unisys Stealth for Communications


Customers depend on communications service providers to ensure privacy and security of their data and communications. Sophisticated cyber-attacks are compromising the privacy and security of customer and enterprise data that CTOs and other executives are entrusted to protect. The Verizon 2013 Data Breach Investigations Report covers more than 47,000 security incidents and found that 76% of network intrusions exploited weak or stolen credentials. Failure to protect the network translates to financial downside, loss of reputation and, in turn, loss of customers. Unisys Stealth™ is a tool to help attract and retain clients. It carves out the complexity of IT infrastructure and delivers greater cost efficiencies while strengthening data security and controlling endpoint access.

Unisys Solution Family
Unisys Stealth
Messaging and Value Added Services

The Communication industry has been undergoing considerable business changes for many years. While growth areas have been evident through data-oriented services and integrated mobile applications, carriers have been challenged with unprecedented competition from internet giants and declining voice revenue. The factors that are bringing about new business challenges while presenting new opportunities include:

  • Data Revolution and social networking and the demand for increased personalization and interoperability across platforms and devices
  • Enterprise applications that enable business transformation in retail, healthcare, government, utilities, and large service providers
  • Increasing network costs as carriers respond to the need for higher bandwidth while struggling with how to monetize new services that require it
  • Analytics that deliver information and context sensitive services to the right person, at the right time, with the right content based upon trends, end-user profiles, usage, location, etc.

Unisys Communications Solutions

The Unisys Communications Services provides an architecture and roadmap to help our clients quickly recognize revenue opportunities through the rapid, low-risk deployment of new services. Our enterprise-quality solution helps communications service providers add user services efficiently and effectively while leveraging their current investment. And our new business models take the risk out of new service deployment. Unisys Value Added Services – voice, video and data – can be provided across networks and integrated with formerly disparate services and vendors. The rich set of services provided by Unisys enable our clients to offer more capabilities to their customers and compete more effectively. Unisys provides these services through an agile and open/modular service creation and deployment architecture that supports current and next-generation networks, allowing introduction of new products and services to a broader subscriber base at lower incremental costs, positively impacting service innovation and time to market.

Value Added Services

Unisys builds incremental revenue for communications companies through advanced features and services that either increase call connectivity, enable additional service fees, or help reduce churn. These Value Added Services include an extensive array of complementary voice and data services with a high degree of interoperability with all of our Messaging and Converged User Services:

  • Unisys Application Services Broker (ASB) provides an open-source software environment for development of new services and acts as a hub for integrating multiple communications services. It is based on a service-oriented architecture (SOA) that enables reuse of service-enabling software components in multiple ways. Unisys ASB provides connectors to traditional messaging application services as well as to new services such as Digital Dialog Manager, advanced call control, social media, mass notification, and location-based services, to name a few.
  • Unisys Digital Dialog Manager (DDM) enables automated two-way communication between CSPs and targeted subscribers. It enables subscriber profiling and targeting for marketing, promotional and advertising campaigns based on subscribers’ profiles, expressed preferences, current location and other key factors. DDM can deliver the campaign-related messages and content to specific subscribers through their preferred communications channel including SMS, multimedia messaging service (MMS), email, and social media.
  • Unisys Messaging Services integrates with social networking sites such as Facebook to provide more personalization. It offers visual access to voicemail through a variety of interfaces and devices such as PC, laptop, table, or mobile handset. The solution can convert voice messages to text across multiple languages and deliver them via email, SMS, IM, or other text-based delivery channel. These and other advanced services provide new ways to stay connected. It combines with our existing capabilities allowing subscribers to productively send and receive voice, fax and email messages across any network and through any type of communication device. Customizable mailbox features and call flows are offered that support international standards and multiple languages while integrating seamlessly with wireless technologies.
  • Unisys Notification Services Broker delivers a personal information alerting service to users at a device of their choosing from any application. A variety of notification channels have been added to existing MWI, and Outdial for notification delivery, such as Email, SMS, MMS, and IM, where one notification event can trigger multiple notifications.
  • New Unisys Value Added Services allows carriers to build incremental revenue through advanced call features such as Call Filtering, Call Me Now (presence service), Voicemail to Text, Never Lost Call, etc. which complement our existing Auto Attendant and Voice Controlled Messaging capability. The application broker is integrated with a digital content management capability that allows carriers to deliver subscribers personalized content such as marketing campaigns, helpful information on service availability and usage, interactive emergency alerts and location-based targeted advertising. The open, flexible Unisys platform provides a powerful environment that enables fast time-to-market for new services.
  • Unisys Voicemail as a Service and VAS as a Service provides a new business model for our clients based on cloud computing and Unisys Stealth™ technology. The Notification Server and Value Added Services are well-positioned for deployment in this new model.

Why Unisys Communications Solutions?

Unisys Communications Solutions address today’s business challenges and opportunities through a new initiative called Modernization of the Messaging Application (MoMA). The MoMA initiative provides an evolutionary path to modernization that leverages existing assets while delivering true voice and Internet convergence with:

  • Simplicity
  • Agility
  • Sustainable performance

MoMA enables faster time to market for Voice over IP and integrated web-based services through platform and network interface enhancements that build upon Unisys’ strengths in mission critical messaging solutions. This is accomplished through the rapid development and integration of voice, web, and enterprise services provided by Unisys’ enhanced service creation and delivery framework.

Unisys Offerings
Messaging and Value Added Services

Messaging and Value Added Services

Unisys Offerings

Unisys Stealth;Mobility

Unisys Offerings

Unisys Stealth



Case Study
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Analyst Reports
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Case Study
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Executive Brief
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News Release
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News Release
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