Customer Relationship Management (CRM)

In today’s competitive financial services marketplace, service is critical. And it’s imperative that you identify and satisfy your most valuable customers. But you still need to balance improvements in service with cost.

You also want to offer faster processing time while you improve customer service — and improve efficiency and cost-effectiveness by outsourcing where appropriate. An integrated customer relationship management (CRM) solution can help.

The Unisys integrated CRM solution can...

• Provide a single customer view
• Leverage our unique blueprinting methodology to show the enterprise-wide cause-effect relationships between changes in strategy, process, application and IT infrastructure
• Offer access to customer data for decision support
• Identify the most profitable customers
• Enhance revenue growth through up-sell and cross-sell opportunities
• Enable shifting of customers to lower-cost channels
• Improve profitability by allowing customer service representatives to focus on high-value transactions 

We can integrate front- and back-office processes across all channels, providing an enterprise a real-time view of customer interactions.

With our long systems integration history, Unisys offers implementation experience and consulting expertise, along with a complete range of consulting and implementation services.

See how an integrated customer relationship management (CRM) solution can impact your business. Contact Unisys today.