Channel Renewal

Delivery Channel Optimization and Transformation

Banks are grappling with effective channel management strategies — striking that delicate balance between channel, customer preference and profitability. They also need to position the branch most effectively within a multi-channel context and to CRM-enable the branch and contact center.

We’ve helped banking clients worldwide enhance revenue and competitive advantage by leveraging the branch as the primary sales and service channel and by improving sales and service at all points of customer contact.

Our Delivery Channel Optimization and Transformation services can help you reduce costs. We identify and eliminate aging or costly infrastructure and processes that don’t support your business strategy. We eliminate redundancy between channels, develop a customer/channel segmentation strategy, and improve automation at the branch.

Transformation Through Increased Visibility

Using our 3D Blueprinting methodology and tools, we can help you develop a multi-channel strategy and model the optimal “to-be” state. We identify the people, process and technology implications of closely aligning the branch, contact center and emerging channels. We can help you optimize and transform these channels for greater profitability and improved customer satisfaction.

See how 3D Blueprinting and our delivery channel optimization and transformation services can help you. Contact Unisys today.