CIO-SP3 Solution

The Chief Information Officer-Solutions and Partners 3 (CIO-SP3) Government-Wide Acquisition Contract (GWAC) is a ten (10) year Indefinite Delivery/Indefinite Quantity (IDIQ) contract. This contract is intended to provide information technology (IT) solutions and services as defined in FAR 2.101(b) and further clarified in the Clinger-Cohen Act of 1996. These IT solutions and services include, but are not limited to, health and biomedical related IT services to meet scientific, health, administrative, operational, managerial, and information management requirements. The contract also contains general IT services partly because medical systems are increasingly integrated within a broader IT architecture, requiring a systems approach to their implementation and a sound infrastructure for their operation.

C.2.1. Task Area 1 - IT Services for Biomedical Research, Health Sciences, and Healthcare
The objective of this task area is to support Biomedical Research, Health Sciences and Healthcare by performing studies and analyses, and providing operational, technical, and maintenance services for the systems, subsystems, and equipment, some of which interface with, and are extensions to, information systems throughout the federal government. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Health Sciences Informatic and Computational Services
  2. Health Communication Support Services and Enhancements to Facilitate Integration and Data Exchange at the Federal, State, and Local Level
  3. Integration of Health Systems Across Federal Agencies and Public and Private Healthcare Systems
  4. Modernization and Enhancement of Existing Health IT Legacy Systems
  5. Automation of Administrative and Clinical Processes
  6. Biomedical Information Services
  7. Biomedical Modeling, Visualization, and Simulation
  8. Biosurveillance and Disease Management Support
  9. Scientific Computing Services
  10. IT Clinical Support Services
  11. Telemedicine (e.g., mobile health/mHealth)
  12. Healthcare Payment Processes and Fraud and Abuse in Medical Claims
  13. Health Emergency Preparedness and Response to Include IT Support for Epidemic and Bio-Terrorism Simulations, Emergency Response Training, Exercise Support, etc.
  14. Security of Healthcare and Biomedical Research Systems
  15. IT Service Management
  16. Healthcare Systems Studies
  17. Natural Language Processing Software and Services (Biology/Medicine Focus)
  18. Medical Computer-based Training
  19. Standards Development for Health IT Services

C.2.2. Task Area 2 - Chief Information Officer (CIO) Support
The objective of this task area is to support Chief Information Officers (CIOs) in implementing laws, regulations, and polices and to facilitate evolving CIO practices. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. IT Governance Process Development and Management
  2. Workforce Management
  3. Capital Planning and Investment Control Support
  4. Independent Verification and Validation
  5. Agency Information Technology Architecture Support
  6. IT Portfolio Analysis
  7. Risk Management
  8. Program Analyses and Implementation (including Business Cases Analysis, Cost/Benefit Analysis and Cost Effectiveness Analyses)
  9. IT Organizational Development
  10. Program Management Office Support
  11. Advisory and Assistance Services
  12. FEA Alignment Support Services
  13. Market Research

C.2.3. Task Area 3 - Imaging
The objective of this task area addresses systems and services that support the collection, storage, and retrieval of digital images. Digital images can include scanned documents, medical images, geographical information systems, video, and photographs. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Document Management Systems
  2. Image Conversion
  3. Image Content Management
  4. Medical Imaging, including Picture Archiving and Communication Systems
  5. Document Imaging
  6. Workflow Management for Digital Imaging Functions
  7. Geospatial and Scientific Imaging
  8. Environmental Imaging
  9. Image Analysis
  10. 3D Immersive Visualization
  11. Imaging Related to Laboratory and Test Equipment
  12. Security Imaging
  13. Identity and Access Management

 C.2.4. Task Area 4 - Outsourcing
The objective of this task area is to provide the Information Technology (IT) infrastructure and IT services required to assume management and operations of government IT resources and IT business functions. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Program Management
  2. Management of Call Centers
  3. Network Operations and Web Management Support
  4. Leasing of Hardware and Software
  5. Tools and Applications (including Application Service Provider)
  6. Hardware/Software Maintenance
  7. Transition Planning
  8. A-76 Studies Specific to IT Operations or Support
  9. Data Base Administration and Data Storage Management
  10. Backup and Recovery Services System Console Operations
  11. Production Control and Management
  12. Asset Management (including Radio Frequency Identification [RFID] Tracking)
  13. IT Acquisition Management
  14. Desktop Computing as a Unified Service
  15. Managed IT Services Support
  16. IT Impact Analyses
  17. Workflow Management
  18. Implementation of Standards (e.g., International Organization for Standardization (ISO) 9000,Capability Maturity Model Integration (CMMI), IT Services Management)
  19. Solution Leasing
  20. Software-as-a-service (SaaS)
  21. Cloud Computing

C.2.5. Task Area 5 - IT Operations and Maintenance
The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Operational Support
  2. Software Maintenance and Upgrades
  3. Telecommunications Maintenance (Data, Voice, Images, including Wireless)
  4. Infrastructure Management Services (IMS)
  5. Configuration Management
  6. Network/Hardware Support
  7. Help Desk/IT Support
  8. Resource Management
  9. Backup and Recovery Management
  10. Installation, Configuration, and Tuning
  11. Electronic Software Licensing Services including license: deployment, management, tracking, upgrading etc.
  12. System Management
  13. IT Training
  14. IT Operation and Maintenance Planning
  15. Data Quality Management
  16. Transformation Services
  17. Continual Service Improvement
  18. Balanced Scorecard for Operations
  19. IT Infrastructure Optimization

C.2.6. Task Area 6 - Integration Services
The objective of this task area is to support the development and deployment of integrated information systems, which includes the integration of technical components, information technology components, organizational components and documentation. Integration projects can support a wide range of agency functions. In the healthcare and research domain, medical imaging systems, patient management systems, clinical management systems, and laboratory management systems are often provided via integration of commercial components with existing infrastructure. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Infrastructure Engineering, Development, Implementation, Integration
  2. Enterprise Application Integration
  3. Gap Analysis and Benchmarking
  4. Data Migration and Integration
  5. Open Source Integration
  6. Enterprise Data Management
  7. Collaboration Tools
  8. Business Process Reengineering
  9. Test and Evaluation Services
  10. Financial Analysis
  11. Feasibility Studies
  12. Requirements Analysis
  13. System Design Alternative (SDA) Studies
  14. Systems Engineering
  15. Architecture Validation and Verification
  16. Risk Assessment
  17. Acquisition Support

C.2.7. Task Area 7 - Critical Infrastructure Protection and Information Assurance
The objective of this task area is to support the protection of critical infrastructure, assurance of agency information, and operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Cyber Security
  2. Critical Infrastructure Asset Identification and Configuration Management Databases
  3. Information Assurance of Critical Infrastructure
  4. Risk Management (Vulnerability Assessment and Threat Identification)
  5. Facility Protection Planning
  6. Information Systems Security
  7. Security Operations Center Development and Operations Management
  8. Application Security
  9. Disaster Recovery
  10. Critical Infrastructure Continuity and Contingency Planning
  11. Incident Response Planning and Execution
  12. Security Certification and Accreditation
  13. Training and Awareness Programs
  14. Exercises and Simulation
  15. Federal Information Security Management Act (FISMA) Implementation Support
  16. Health Insurance Portability and Accountability Act Implementation Support
  17. Cryptographic Support and Services
  18. Record Management
  19. Public Key Infrastructure
  20. Trusted Internet Connections implementation
  21. Security Review and Analysis of Automated Information Systems
  22. Identity Management and Assurance
  23. Intelligent, Automated Data Collection and Analysis
  24. IT Forensics and eDiscovery

C.2.8. Task Area 8 - Digital Government
The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C - government-to-citizens), government and business enterprises (G2B - government-to-business enterprises) and government interagency relationships (G2G - government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Data Warehousing and Data Mining
  2. Business Intelligence
  3. Web Development and Support
  4. Electronic Commerce and Electronic Data Interchange
  5. Customer Relationship Management
  6. Knowledge Management (IT-based sharing/storing of agency knowledge)
  7. IT -Enhanced Public Relations
  8. IT Strategic Planning
  9. Records/Document Management
  10. Business-to-Government (B2G) Solutions
  11. Communications Management
  12. Accessibility Services (508 and 504 compliance)
  13. Automated Abstraction, Taxonomies, and Ontologies
  14. Deep web and federated searching
  15. Computational linguistics and machine-based translation
  16. Telecommuting Support Services
  17. Interactive Marketing

C.2.9. Task Area 9 - Enterprise Resource Planning
The objective of this task area is to support the implementation of enterprise management applications and systems in the federal environment, which are integrated software applications used to control, monitor, and coordinate key business activities across an enterprise. These applications generally fall into the following categories: Financials, Human Resources, Logistics, Manufacturing, and Projects. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. ERP Package Implementation
  2. Integration of Business Systems
  3. Business Consulting Services
  4. Business Transformation and Business Process Reengineering
  5. Business Systems Modernization
  6. IT Software Package Selection
  7. ERP IT Infrastructure
  8. ERP Infrastructure Planning, Installation, and Tuning
  9. Performance Load Testing
  10. ERP End User Training

C.2.10. Task Area 10 - Software Development
The objective of this task area is to develop customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Requirements Analysis, Design, Coding, and Testing
  2. Production Deployment
  3. Application Prototyping
  4. Multimedia Software for Patient/Staff Education
  5. Program Evaluation Software
  6. Administrative and General Decision Support Software
  7. Business Intelligence and Analytics
  8. GIS-Enhanced Planning and Program Evaluation Software
  9. Web 2.0 Development and Management
  10. Database Development and Management
  11. Clinical Protocol and Quality Assurance Decision Support Software

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