Unisys Gets Top Marks for Customer Service in the Telecommunications Messaging Market

Frost & Sullivan presents Unisys with "2004 Customer Service Award" in enhanced carrier messaging platform category

BLUE BELL, Pa., January 27, 2005 – Frost & Sullivan, a global growth consulting company, has awarded Unisys Corporation with its "2004 Customer Service Award." The award is part of the firm's ongoing market analysis and was released in Frost & Sullivan's recent report, "Enhanced Carrier Messaging Platforms Market."  The award recognizes outstanding industry achievements and top companies in regional and global markets.  Recipients are chosen by teams of industry experts.

Frost & Sullivan gave this award to Unisys "…as a testimony to the company's unprecedented efforts in responding to its customer needs and in integrating the advice received as a key pillar for its next-generation revenue creation platform, the Unisys Communications Ensemble.  The introduction of the Communications Ensemble in February 2004 represented the culmination of several months of research that incorporated the continuous feedback received from carriers around the world about what new features they would like to see."  Furthermore, Unisys embraced the carriers' growing focus on moving from a network-centric to a more customer-centric go-to-market strategy in the development of the Communications Ensemble portfolio.
 
Frost & Sullivan wrote that in drawing up its plans for the next-generation platform, Unisys worked to include its customers' requirements as part of the final product feature list. The company interviewed many service providers worldwide to understand the key business functionality necessary for each value-added service, the carrier's objectives in terms of customer retention and product differentiation and the main factors driving the choice of a new platform.  This included items such as migration path and architecture openness, among others. According to Frost & Sullivan, Unisys was thorough in its research and design, which has led to a solution platform that can grow with its subscriber base for many years to come.

"Based on the feedback received from various operators and other market participants, we became aware that Unisys possesses a top notch systems integration team that has a global footprint and world class expertise in the enhanced service platform arena," said Ronald Gruia, senior strategic analyst, Frost & Sullivan.  "We heard very positive feedback on the speed and efficiency of Unisys' responsiveness in addressing key issues in both trials and live installations."

"Frost & Sullivan's market research further proves that Unisys leads the competition in understanding customer needs and delivering the right solutions in the network service provider market," said Dave Tierno, vice president, Global Messaging and Value Added Service Solutions at Unisys.  "Unisys has extended this exemplary delivery capability with a suite of solutions which focus on our customers' end users and their requirements for an enhanced communications experience."

About Frost & Sullivan
Frost & Sullivan, a global growth consulting company founded in 1961, partners with clients to create value through innovative growth strategies. Frost & Sullivan brings to its clients a global perspective on a broad range of industries, markets, technologies, econometrics, and demographics. New York-based Frost & Sullivan, founded in 1961, publishes market consulting information and intelligence on emerging high technology and industrial markets.  For more information, visit www.frost.com.

About Unisys Communications Ensemble
Unisys Communications Ensemble provides a highly collaborative environment between multiple operating systems, applications and networks for the delivery of new communications services to end users.  Communications Ensemble features the Open Services Platform (OSP), an open standards platform for telephony applications, the VSE500 high-performance computing environment, and the Communications Media Module (CMM) universal network interface. The platform's technology provides an open foundation that telecommunications companies can use to build new services and revenue streams in areas such as multi media messaging, IP-based enhanced services and speech-enabled services.

Unisys has a long history of serving the telecommunications market.  Telecommunications companies in more than 40 countries rely on Unisys technology and more than 140 million voicemail subscribers worldwide generate revenue for Unisys clients using Unisys solutions.  Some Unisys clients have in excess of 10 million mailboxes on networked platforms.  For more information, please visit www.unisys.com/communications.

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Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.

Contacts

Gail Ferrari Marold, Unisys, 919-468-2844 gail.ferrari@unisys.com   Tracy Donalson, Weber Shandwick Worldwide, 972-830-2526 tdonalson@webershandwick.com