Insights Issues and ideas from experts

A recent survey of key business leaders at global communications organizations shows an industry struggling with uncertainty as it seeks the best strategies to move forward.

At a recent Roundtable hosted by Unisys and The Economist, discussion focused on the profound challenges facing the Communication industry from Internet giants such as Google. Challenges are unique not only because convergence is rapidly becoming a reality, but because of the unique, Internet-based business model that now threatens today's traditional business model.

Benchmarks and strategies for developing and launching user-centric services.

Not too long ago, survival in the telecommunications business was all about controlling costs. Although cost issues are still relevant, look for dominant players to emerge with innovative, value-added services that strengthen customer relationships and generate more revenue.

As the telecommunications industry evolves, new strategies for growth are targeting innovative business models, rapid service development and stronger customer relationships.