Partners Avaya

Headquarters - Basking Ridge, NJ

Employees - 14,900

Revenue - $8.3 billion

Company profile

Avaya designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90% of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services. Driving the convergence of voice and data communications with business applications – and distinguished by comprehensive worldwide services – Avaya helps customers leverage existing and new networks to achieve superior business results.

Relationship with Unisys

Unisys and Avaya deliver comprehensive collaboration solutions from a single source to enable companies to maximize the return on investment while instituting a strategic plan that aligns with their overall business objectives. The single-source approach that the alliance offers combines Avaya's leading contact center solutions IP telephony products with Unisys global integration, support and expertise in vertical markets--making it possible to offer total, end-to-end collaboration solutions--from desktop to the data center.

Solutions

Avaya's depth of expertise in both voice and data technologies provides a unique advantage for addressing Customer Interaction Solutions in our client telephony implementations.

Avaya and Unisys solutions help...

Support faster, more accurate and more personalized service for customers
Increase productivity among contact center agents/operators
Reduce costs by enhancing employee satisfaction and lowering turnover
Improve ROI with self-service solutions that free customer service personnel to focus on your highest-value customers
Provide increasingly mobile users with traditional as well as evolving voice and wireless solutions

Partner corporate site

www.avaya.com