Preparing For The New IT Ecosystem: Building The Foundation Through Improved IT Resource Visibility

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The IT industry is on the cusp of sweeping changes that will affect the way IT organizations purchase, implement, and maintain their technology investments over the next five to seven years. The entire community of IT vendors, their relationships with customers, and their relationships with each other will change as the industry moves toward a services-led ecosystem. Adapting to this services ecosystem will require IT organizations to shift in-house operations to third-party providers that can execute more effectively and efficiently. The result will be greater flexibility for IT organizations and improved alignment with business operations. Forrester.Nov.2007.