Major Latin American Communications Company Extends Unisys Contract for Outsourcing ServicesUnisys to continue helping Venezuela’s Cantv reduce cost, generate revenue and make service more convenient for millions of customers
Blue Bell, Pa., August 24, 2005 – Unisys Corporation (NYSE: UIS) today announced that it has signed a contract extension to manage call center services for Compañía Anoníma Nacional Telefonos de Venezuela (Cantv). Under the contract extension, signed in the second quarter of 2005 and with a value estimated at approximately $12 million over two years, Unisys will continue to provide services ranging from operator assistance to customer service.
Operating from two centers in Venezuela, Unisys representatives access sophisticated customer relationship management systems that help them deliver more individualized services. In addition, many centers employ Unisys automated voice-response systems to further speed service and reduce costs.
“For the past four years, we have worked as partners with Cantv to lower costs at the channels where they have contact with customers,” said Rogerio Brecha, vice president and general manager, Latin America Global Communications, Unisys. “At the same time, we have also been able to help them improve customer relationships so customers not only stay with Cantv but also purchase new revenue-generating services offered by the company.” About Unisys Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations. For more information, visit www.unisys.com.
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